Steve T.
GBOrder Incomplete Purchased nine bulbs and received nine boxes but one box did not have a bulb inside. Sent a message to Light Bulbs Etc customer service but did not receive a reply. Now going to try the toll free telephone number to get the issue resolved. Prices were good and shipping was rapid.
Carole
GBQuick Service, Excellent Selection This company has a huge selection from which to choose. I found what I needed right away, even though it was an older model specialty bulb. The ordering process was very simple and delivery was quick. The only reason that I gave them 4 stars instead of 5 was that all the documents that I was able to access after the sale, for which I paid by credit card, still showed the total due. For tax purposes, businesses need receipts that show that the invoice was paid by credit card. There was nothing to show that the bill had been paid. Minor issue, but an opportunity to provide even better service. Will definitely use this company again.
customermike
GBDimmable LED SES globe lamps - satisfied customer. I ordered dimmable LEDs from the company because of price and good reviews. Sadly they were out of stock at the time and gave me the option of waiting or a refund. So with a promise of coming into stock on 16th December I waited. The lamps arrived securely packaged after the weekend on the 20th. So after installing them I am very happy with the service.
Bob
GBCustomer Service Lacking I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.
Dave
GBFast ship, missing products Received the goods quickly. Order was short by 4bulbs. no explanation, I called and was told they would ship remainder out immediately. Honest oversight I'm sure. Easy to work with! Will order from again.