Stanley Rappoport
GBOnline Competition An online competitor is selling Ushio MR-16 50W 12V Halogen Bulbs for a much lesser price. I ordered them from Lightbulbs, etc. as a loyal customer for the past 8 or 9 yrs. but would like an explanation for the price difference. Stanley Rappoport
Marjorie
GBQuestion answered fast I emailed a question about a weird JD base bulb, not knowing if it would work for me in the size they carried. I got an answer the next day that was personal and reassuring, and yes, the bulb fit perfectly. I very much appreciated the customer service.
Edwin
GBPlug-in dimmers don't work with this dimmable T9 LED bulb. Got a couple T9 dimmable LED bulbs for my picture light, to replace the T10 incandescents. The T9 bulbs are great except for one thing. There aren't any plug-in type dimmers that work with these bulbs. Tried a touch pad type Westek dimmer. No good; flickers at all brightness settings. Tried a Lutron slide-type "Credenza" dimmer; same result. Both these dimmers claim to work with LED bulbs. Lutron has an extensive list of "compatible" bulbs for their dimmer, but they've apparently never heard of the Bulbrite brand of bulbs. Bottom line: MAYBE these dimmable T9 bulbs will dim properly if you have a hard-wired wall dimmer switch, but they won't cut it with the available plug-in type dimmers.
Larry
GBerror Was hoping for a good experience but...was shipped more expensive bulbs then I ordered which I couldn't use, now waiting for the correct order to arrive, not good for a first time customer.
Bob
GBCustomer Service Lacking I have done business with this company in the past and had no complaints. This time, however, one of the bulbs I ordered was broken. I believe this was a result of the way the bulbs were packed for shipping. These bulbs come in packages of two and are mounted on cardboard with plastic over the top. The packages were stacked in a box with nothing in between them; the box had no top; and packing paper was laid on top. I contacted customer service to suggest that they do a better job packing this type of light bulb, and the response I received was "seriously?" This sounded to me as if the representative thought I was lying, and I didn't appreciate that. As these bulbs cost less than a dollar each, I will give it no further thought. I was only trying to be helpful in my feedback.