My pans are here! I finally got my order after a few days of delay, thank you for answering my emails and explaining the situation. This was my second order from Hexclad, will definitely buy again soon.

They stand behind their products! Return process was seamless. The staff was communicative in a timely fashion Thank you for having a product we enjoy and use every day!

No refund despite receipt of goods in return I purchased a 25cm hybrid HexClad frying pan the on HexClad website on 15 April. The product description on the website does not specify that PFOAs (perfluorooctanic acid otherwise known as ‘forever chemical’ that leeches into the food while cooking and is cancerogenic according to a US study) are used in the production of the frying pan. Having learnt this, I requested a return from the company on the day of the pan’s arrival, 18 April. I posted the pan back the next day. The shipper (yodel) confirmed to me that the parcel was delivered to HexClad on 23 April. I contacted the company three times requesting to confirm receipt and let me know if anything else is required from my side to process a full refund. I received a reply to my first message with generic copy paste of HexClad policies. No receipt was confirmed. I received no reply to either of the two follow up emails I sent. Despite receipt of the product in return, the refund was not issued and I cannot get through to the company to discuss the matter further. I have reported this to my bank to investigate as a case of fraud. Update: company’s reply to my Trustpilot post makes it sound like I didn’t notice a refund email in my inbox. That’s not the case. They’ve actioned a refund authorisation only when I contacted the fraud team at my bank and posted on Trustpilot. At the time of writing I still haven’t received the refund into my account and the suggested 7-10 days timeline for receipt of funds makes it sound like the funds are sent by pigeon mail. Shameful.

Hexclad is a great product! I bought the Hexclad 14 inch pan with domed lid and the 12 inch wok. I love them both. The 14 inch is great for tossing pasta into a sauce. Both are super easy to clean and season just like an iron skillet. I’ve had my 14 inch pan about 2 years and nothing peels or anything like that.

The pans are amazing they work great… The pans are amazing they work great and very very easy to clean. I would not have anything different so far i own just about the whole collection and would not trade them for any other set of pans. I give all there pans a FIVE STAR