Batten Home is our go to for timelessly designed products Batten Home is our go to for timeless furniture and fixtures pieces to add to our home. During a recent kitchen remodel we knew the MUTTO Rime pendant would be a perfect addition to our redesigned space. It’s a beautiful piece with its frosted globe and stylish cord and base. We ordered two, easily online, to go over our sink and they arrived within days (even with the free shipping!). They are the perfect compliment to the clean, modern aesthetic we executed with the remodel. We couldn’t be happier with the product or customer service. Thank you!

Wonderful customer service Wonderful customer service! There was an issue with a product, and they offered the option of a generous rebate or a free return. Shipping is speedy, and items are packaged nicely. As far as I can tell, this is one of the only domestic distributors of Skagerak, Form & Refine, and other great northern european brands.

I recently ordered a mirror from Batten… I recently ordered a mirror from Batten Home and moved in the midst of my order shipping/processing. Thankfully, I received amazing customer service from Brittney who followed up and made sure the product was submitted to my new address. I am very pleased with their service, and look forward to shopping with Batten Home again.

Return are expensive! Just cautioning everyone to be aware of their return policy! You have to pay to ship anything back, and I’m my case, the cost to ship the items back was $15 and the Amber water bottles cost $25 total. They were not able to make an arrangement to help mitigate my return shipping costs. Do not recommend buying from them for this reason.

Lousy customer service Poor communication and terrible customer service..I've tried 4x to get pre-authorized for a return before their 7 day return policy window runs out. No replies. I'm just going ahead and shipping it back. If they hit me with a restocking fee because the return wasnt pre-authorized I'll dispute it with my VISA card. I won't buy from them again. Their "quick ship" took me 6 weeks to receive my item. When I contacted them about this I was told it had been delayed. Well,I guess so,but couldn't they have contacted me?