I ordered a pouf as an open box item… I ordered a pouf as an open box item (description was item was new but original packaging was damaged) and I was a little nervous because it was marked as no returns/refunds and was worried what would happen if the pouf wasn’t actually in good condition. Order shipped so quickly (I ordered late Monday night, shipped Tuesday, and arrived NYC on Thursday morning). The order was packaged extremely well- so much sturdy protection, and I’ve unboxed an item that’s in perfect condition. Very happy with this order!

I recently ordered a mirror from Batten… I recently ordered a mirror from Batten Home and moved in the midst of my order shipping/processing. Thankfully, I received amazing customer service from Brittney who followed up and made sure the product was submitted to my new address. I am very pleased with their service, and look forward to shopping with Batten Home again.

One of my go-tos for all of the special… One of my go-tos for all of the special pieces in my home. They have excellent customer service and work hard for their customers. I ordered an item that was taking quite some time to ship. I was able to exchange it for a similar item that was ready to ship and was issued a refund for the price difference. Amazing and would highly recommend.

Excellent customer service Excellent customer service. A mirror that was broken on arrival (delivery person error) was promptly replaced. I look forward to shopping with this store again.

Return are expensive! Just cautioning everyone to be aware of their return policy! You have to pay to ship anything back, and I’m my case, the cost to ship the items back was $15 and the Amber water bottles cost $25 total. They were not able to make an arrangement to help mitigate my return shipping costs. Do not recommend buying from them for this reason.