Poor customer service I requested a return authorization and have yet to get a response. I was told via the return tab on the web site that I would be receiving an email shortly with the information on the return procedures. That was four days ago. What is shortly? I would consider shortly within 24 hours! Still waiting to hear from them. I think they are waiting until their thirty day return policy ends and then I won't be able to get a refund.

Prolighting has been in business for almost 15 years and is always a step ahead. This is a registered company with an awesome customer service department! Prolighting is an actual company, and not just a web site like some of the other lighting sites that pop up. Before placing our order, I did my due diligence bc I had a bad experience with another "company", which had no customer support and no reliable, timely shipping service. It turned out to be not much more than a web site. I guess that is buyer beware. Prolighting has a staff that responds when you call, and responded to emails when we had questions. Shipments were fast and correct. This is a registered company, with a long history of verified customer success.

Great lighting effect, disappointed with lever of light I bought 12 LED Mini Star lights illuminate two display cabinets full of really nice pottery. The effect is spectacular! We have the cabinet lights turned on about 5 hours a day which means, according to the stated average life of 60,000 hours, should last about 20 years. However, I just had one light go out a little under a year. I had to order another for $45 plus S&H even though I let Pro Lighting know of the premature failure. Not sure if the failure was a fluke or not....I hope I don't lose any more anytime soon. Pro Lighting doesn't seem too customer oriented about this product, do it may be beneficial to get this light from another supplier our find another light that lasts as long as advertised. I love this light, but was very disappointed when it failed.

Great supplier for LED fixtures and bulbs Have purchased from them numerous times. This company is the best for commercial and residential LED lighting needs. Wide range of quality products and extremely responsive via chat and email if I ever need help with anything. They even custom ordered some bulbs for me that I couldn't find elsewhere. Great experience and fair prices, excellent overall experience.

Good company Only issue was ProLighting did not offer faster shipping when I placed order online, so I had to call them the following day to see about faster shipping. They did get me my lights shipped faster, but I had to buy two sets of lights and return one. Still waiting for our refund on the return.