Horrible customer service Horrible customer service. You can only access them by email not phone. Terrible communication. For an expensive product line they can do better! Too many other vendors out there to deal with this headache!!!

Forge Hardware Studio - Great Service, Great Products Forge Hardware Studio had exactly what I needed, and I sent them an email of appreciation: Thank you again for your response to my question regarding the timing for delivery. Delivery service was great, and the cabinet handles were securely packed with care. Recently the handles were installed, and I am so happy to report that they complement the faucets beautifully. Before I discovered Forge Hardware via my online searches, I was really challenged to find a combination of 3-1/2" and 5" handles in Champagne Bronze to coordinate with the color of the new faucets in our bathroom remodel. I diligently searched a number of websites. No luck!! Then I finally discovered the Forge Hardware website. My searches led me to TEN possibilities for the 3-1/2" and 5" combination. My designer and I narrowed down the choices and agreed on the Champagne Bronze "Regal" handles. It's the perfect choice, and I am soooo grateful. Please share my note of thanks with your team at forgehardwarestudio.com - from Kris, in Reno, NV -

I can not say enough good things about… I can not say enough good things about Forge Hardware customer service. The moment I placed my sample order I received a follow up email from Alex confirming my order and asking if I needed anything in addition. From that point on, Alex assisted me with all of my needs including expediting my shipping. He was pro-active, attentive, and communicative. My family is moving and undergoing a renovation. Throughout this process, I can count on one hand the number of times a vendor has been this accommodating and helpful. Not only is the hardware from Forge beautiful but the service is top notch. Thank you Alex! You and your team made this daunting task simple and enjoyable. Well done! Best, Angela S.

Worth every penny … I have ordered several times from Forge Hardware and each time I am completely amazed and how willing the staff is to help to make the order perfect. They are always professional and obliging. I highly recommend their products . I have the Urban Modern T Bar Pulls in Matte Black and they are worth every Penny .

Poor quality, no credit or refund This is my second order from Forge. The first time, I did receive beautiful solid brass pulls, which were expensive. This time, however, with trust in this company, I placed an order for sale items which were advertised as "satin brass" corner pulls, but turned out to be very low-quality light weight cheap look and feel pulls. They were on sale and advertised as having "some issues with finishes". The 38 pulls I received were in original packaging and had no issues with the finish, they are simply low quality, which look and feel like gold spray painted aluminum. I asked for a refund or store credit and they responded with this, "We always recommend ordering 1-3 pieces before placing a large order", "If we receive any false claims or fraudulent activity we will forward all the conversations to our legal team to handle from here". They refused to give any credit or refund and said that it was a final sale. There were no photos examples of the "finish issues". I feel like this is a bait and switch. I will never buy from this company again. I filed a report with the BBB.