My order is taking forever to get here My order is taking forever to get here. I have gotten no tracking number

We got our product in the time you said… We got our product in the time you said we would. It was exactly what we purchased.

Excellent service...the product arrived… Excellent service...the product arrived on time and we were kept up to date on it's location. Item was large and was packaged very well and sent via Fed Ex and they did an excellent job with delivery. Very happy with this company as they were priced very well and delivery was FREE for such a large item we were pleasantly surprised.

Timely delivery, but missing a piece we thought was coming We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.

True to their word. When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.