Timely delivery, but missing a piece we thought was coming We got what we ordered in a timely manner. Wish there was more info as to the parts that come with it though. This model was missing a piece that we had received on previous versions of the pool and when I tried to inquire via chat, I never got an agent and gave up after 15 minutes of waiting.

As advertised I was a little nervous ordering from Lucaneo since I was not familiar with them and the price was extremely low but package shipped and arrived as promised. Super happy and will definitely buy from them again.

Not together yet I did not put it together yet but the box looks good and shipping was fast. I like the size for the price!

True to their word. When I informed them that they sent the wrong product, they offered me a 20% refund or exchange. This was a noble thing to do. I haven't yet put the hottub together, so I hope that all is well with it.

Was was sent wrong hot rub , Ordered a Coleman green large hot tub and received a smaller orange one. Called a couple times and they have no idea what I’m talking about and said they’d get back to me. The 30 day return policy just expired , I’m sure they’ll call next week. I had to call the credit card to dispute it now.