Great Employee-Great Service The young lady that helped me was very good at resolving my problem and she did an excellent job.

Help with Sky Box The technician was patient and polite. I had a problem with what I now know is the connection between my Sky Box and television. I have no idea why this became a problem as I do not touch the equipment or cords, but it happened. I was unable to follow the initial instructions as my Sky Box did not have the button identified by the technician to push. When then asked for the model number, I had to move the equipment and, all of a sudden, "normal service resumed". I'm baffled, needless to say! I tried all the usual things first before seeking help (turning everything off at the mains, pressing reset etc). But if this review helps others, then that's all to the good!

A Ruse to Get Your Money As others have reported, I was told I'd be charged $1, which would be refundable, and then was charged $46 and notified that that charge was monthly. I canceled my bogus membership (I hope) and my husband is disputing the $46 charge, which was on his credit card. Their website came up when I did a search on contact info for the three credit bureaus. I haven't checked the info the rep gave me for the credit bureaus yet; it might actually be good info. But charging people without their permission is completely dishonest. I also reported my experience to the FTC.

Gave me a well detailed patient… Gave me a well detailed patient direction for getting past the Roku agreement update which locked up our tv for over two months. Did a great job, we're satisfied.

The sincere desire to help me resolve… The sincere desire to help me resolve my problem and the amount of effort the staff put into making things work.