Bizarre customer service. Checkout procedure on website doesn't provide a shipping quote. Received an email requesting additional information for shipping. Provided information and asked how much for shipping, got a reply back from someone else saying the order is cancelled due to non payment...

Brilliant Service I am not a cost shopper. I go to this company because they have the fasteners I need. Their pricing is fair value not cheap or high. They get you your order in a couple days. Quality is always good.

Poorly managed, non customer centric business. Customer service is arrogant and unprofessional. Shipping policies are absolutely mental, I don't think they want business? Products are equally poor. Received a rusted and bent bar that looks as though I could have bought off of Ali-x for a 5th of the cost. All kinds of stupid rules regarding shipping. They are not customer centric. No reason to do business with them at all, deleted my account. So many other companies deserve my patronage more than this one. Hope this saves someone some trouble.

Completely ridiculous shipping rules Completely ridiculous shipping rules. I placed an order online to be shipped to my customer location (that I have shipped to previously). Received a confirmation email and then was subsequently contacted by a rep stating they intercepted my order so UPS could return it as they could not ship to a third party. If I'm paying by credit card, why do they care who I'm shipping my items to?? It mentions nothing about this "rule" on their website.

World class company I’m giving them five stars despite their bizarre website tactic of blocking people searching for parts. They have an incredible catalog and more importantly, they’re shipping is world class. My orders typically arrive in just 1 to 2 business days which is greatly appreciated.