My experience with McMaster-Carr has been OUTSTANDING My experience with McMaster-Carr has been outstanding. They're customer service team is always approachable and amazing. They respond to you real quick and they deliver the product to you before the promised date even, I really hope my hospital works with them and gives them more business in the future. At a time of need such as the COVID crisis: They have been responsible and amazing!

Great Customer Service I buy alot of stuff from McMaster Carr with me being a maintenance manager. Almost everything I order is delivered by the next morning. I have always received quality items. Today I received one wrong item in my order. When I emailed their customer service I received a reply within 10 minutes. I was told to keep the wrong item and they would ship the correct item for the next morning delivery. Anyone else would've wanted pictures of the wrong item in the package and days if not weeks of time before a reply.

Shipping Cost Surprise - Huge! I recently placed a small order - just over $20 - with McMaster-Carr. During the order process I was not able to see, or even estimate, the shipping cost. All I got on the order page was "shipping and tax will be added." OK, I figured, I'll take a chance. 24 hours later, my shipment was in the mail and I finally got a receipt showing the shipping (and tax) amount. Turns out the shipping was more than 40% of the total order, making it substantially less competitive with other suppliers. My advice: (1) shop around. (2) If you MUST buy from McMaster-Carr, don't press "buy" until you know the shipping cost.

Find anything. Have it at your door in 2 days. Industrial supplier for just about any mech/engineering/mfg part in the world. Prices reflect quality parts, not cheap imports. I can be reassured that I'm getting a genuine part that will hold up to engineering specs (for example- fasteners are excellent quality and hold exact tolerances, no cheap big-box import stuff). Everything is easy to find, orders can be split up by PO or job type. Fulfillment/Shipping is an example of how pefect a system can run. I've made hundreds of orders and NEVER had a mistake or quality issue. Not the cheapest by any means, but my timeline and sanity are worth the tiny extra cost.

McMaster Carr believes Australia is a… McMaster Carr believes Australia is a dangerous destination. McMaster Carr decided that a 5mm nut driver and other hand tools are strategic items. That they are prohibited from shipping to Australia. They have gone mad or very lazy. They can not fill in a CN22 probably less than 10 words.