Tall tree standing in a briar patch. I have been in business about 27 years now. I am in the process of closing my place due to health reasons. I have bought from McMaster the whole time. Not once have they given me reason to complain. Their telephone staff is run by fine Southern (polite) people, which are still there despite having a well-working website. Yes, their prices may be a bit higher because you are getting industrial-quality goods and not the junk you find at your local big box. Finally, go to your local favorite and ask for a 3/16" transfer punch. See if they even know what it is. Then see if they will sell it to you individually for a couple of bucks. McMaster will.

Completely ridiculous shipping rules Completely ridiculous shipping rules. I placed an order online to be shipped to my customer location (that I have shipped to previously). Received a confirmation email and then was subsequently contacted by a rep stating they intercepted my order so UPS could return it as they could not ship to a third party. If I'm paying by credit card, why do they care who I'm shipping my items to?? It mentions nothing about this "rule" on their website.

Super company I've been using them since before smartphones when their website was THE place to go to search for my nuts, screws, bolts needs. Incredible detailed drawings so you knew what you were purchasing. And now via smartphone they shined again with one day delivery with regular ground price.

Huge variety, reasonable price, great customer service They have a huge variety of hardware for my needs. Price is very reasonable too. I placed an order on Monday, it was supposed to be delivered on Wednesday but UPS lost the package. I called McMaster customer service and they got me sorted out immediately. Would buy from them again.

Find anything. Have it at your door in 2 days. Industrial supplier for just about any mech/engineering/mfg part in the world. Prices reflect quality parts, not cheap imports. I can be reassured that I'm getting a genuine part that will hold up to engineering specs (for example- fasteners are excellent quality and hold exact tolerances, no cheap big-box import stuff). Everything is easy to find, orders can be split up by PO or job type. Fulfillment/Shipping is an example of how pefect a system can run. I've made hundreds of orders and NEVER had a mistake or quality issue. Not the cheapest by any means, but my timeline and sanity are worth the tiny extra cost.