Tall tree standing in a briar patch. I have been in business about 27 years now. I am in the process of closing my place due to health reasons. I have bought from McMaster the whole time. Not once have they given me reason to complain. Their telephone staff is run by fine Southern (polite) people, which are still there despite having a well-working website. Yes, their prices may be a bit higher because you are getting industrial-quality goods and not the junk you find at your local big box. Finally, go to your local favorite and ask for a 3/16" transfer punch. See if they even know what it is. Then see if they will sell it to you individually for a couple of bucks. McMaster will.

Brilliant Service I am not a cost shopper. I go to this company because they have the fasteners I need. Their pricing is fair value not cheap or high. They get you your order in a couple days. Quality is always good.

Find anything. Have it at your door in 2 days. Industrial supplier for just about any mech/engineering/mfg part in the world. Prices reflect quality parts, not cheap imports. I can be reassured that I'm getting a genuine part that will hold up to engineering specs (for example- fasteners are excellent quality and hold exact tolerances, no cheap big-box import stuff). Everything is easy to find, orders can be split up by PO or job type. Fulfillment/Shipping is an example of how pefect a system can run. I've made hundreds of orders and NEVER had a mistake or quality issue. Not the cheapest by any means, but my timeline and sanity are worth the tiny extra cost.

Bizarre customer service. Checkout procedure on website doesn't provide a shipping quote. Received an email requesting additional information for shipping. Provided information and asked how much for shipping, got a reply back from someone else saying the order is cancelled due to non payment...

World class company I’m giving them five stars despite their bizarre website tactic of blocking people searching for parts. They have an incredible catalog and more importantly, they’re shipping is world class. My orders typically arrive in just 1 to 2 business days which is greatly appreciated.