The order was fulfilled as ordered The order was fulfilled as ordered. The communication was less than adequate due to not being able to know when order is or was shipped. I did not have a problem with the delivery time but would have been nice to have been informed of estimated time period. Had trouble when calling as well as emailing. It got to a point where I was not sure if "The Lighting Marketplace" was a real business or it was a scam. Communication is very important.

Excellent service and customer support I recently had the pleasure of shopping on The Lighting Marketplace, and I couldn't be more thrilled with my experience. From start to finish, their service and communication were absolutely top-notch. First and foremost, the website itself was user-friendly and intuitive. Browsing through their wide selection of products was a breeze, and I appreciated the detailed product descriptions and high-quality images that helped me make informed decisions. What truly set The Lighting Marketplace apart, however, was their outstanding customer service. When I had a question about a particular product, I used the live chat feature, and their customer support representative, Alex, was incredibly helpful and responsive. He provided me with all the information I needed and even went the extra mile to recommend similar products that might suit my needs better. It's rare to find such personalized assistance online these days, and I was genuinely impressed. Once I made my purchase, the communication didn't stop there. I received timely email notifications at every step of the process – from order confirmation to shipping updates. This level of transparency gave me peace of mind, knowing exactly when to expect my package. When my order arrived, it was well-packaged and in perfect condition, just as described on the website. The attention to detail in every aspect of their service was evident, and it made me feel like a valued customer. In a world where online shopping can sometimes be a hit-or-miss experience, The Lighting Marketplace truly stands out for their commitment to exceptional service and communication. I will definitely be a repeat customer and wholeheartedly recommend them to anyone looking for a hassle-free and enjoyable shopping experience. Keep up the fantastic work!

I was very diapointed that I was not… I was very diapointed that I was not able to get my original order however the person that helped me was great and found another product to fit our needs

Lackluster company with lesser customer service I ordered with the website giving me a delivery date in about 8 days. When the item did not arrive after 8 days, I reached out. I was then told there was a backorder on my item (for a month later than originally estimated!). I asked for anything to make the unexpected wait worth my time--and I was told "Eh, this is a good price for this item so no. You can have a discount next time you order." As if I would want to order from a company who doesn't let you know items you order are backordered and doesn't own up to their mistakes/apologize to customers when their databases aren't up to date/functioning to basic standards.

Didn't follow through with order. I ordered a Schonbeck chandelier in October /23 . It was supposed to be delivered in a week but I haven't heard from the merchant . I called to inquire a month later, was told the item was back ordered but just came in. The representative assured me it will be shipped out the next week. Another month and I still didn't hear from them. I wrote to the customer help website but has yet to hear from anyone. I am in the process of requesting a refund.