Angry customer
GBANGRY CUSTOMER I had a standard respose to my 1st Trustpilot review 2 days ago yet no response to my emails requesting a return. My order number is OSUK6288. Please send me return details ASAP. UPDATE: After adding my order number to this they did get in touch and accepted my return. I paid the postage as per the returns policy and received a full refund quite quickly. I wouldn't buy from them again as this caused a lot of stress.
Ina Codrington
GBI got a response immediately. These days, when ordering something online, I’m mindful that it could be a “scam”. I received two separate notifications that a delivery had been attempted but failed so I contacted OSMO to check who told me that delivery would be 7 - 15 working days. The delivery notifications were scams! I fell for one recently, paid the £1.99 excess postage and found myself subscribed to something!
Daarrgh
IEBe Warned. Stay Away Stay away from this company. Substandard products that you can not return because of the refund policy that does not include a product that has been opened, examined or used in any way. osmolaser.de-pages-refund-policy Be Warned
Martin Reynolds
AUMy Osmo vacuum Wow I was pleasantly surprised at the very kind approach from your team. I wasn’t expecting a reply Thanks so much. “REALLY EXCELLENT” I think people should understand my dealings with you. I purchased the Osmo stick vacuum with a cost of 299.00 Ok The item was more like a toy The Osmo team are going to replace this with an upgraded more powerful motor the X21 I had notifications that the item has been posted/ I am waiting so let’s see. If it doesn’t show up or I have an issue then I’ll update this post to reflect the outcome. Good luck
Roger
GBYes another scam website,the waistcoat… Yes another scam website,the waistcoat I ordered took for ever to arrive,when it did,it is a cheap Chinese type,I ordered a large,I can't even start to get it on. Emailed for a refund the day after it arrived, then sent numerous emails and messages from the website,they get no response. Order from a reputable UK firm. After posting a negative review it took just 40 mins.to get a response, just a pre recorded generic apology. No answers to message box on their Web page posted yesterday. I wonder if I should try Dutch.