The order I received was different from… The order I received was different from what I paid for. The picture on the site describes the type of lock I was hoping to receive only to receive a different version of the deadbolt requiring key entry to both sides. Picture on site does not display that. The description is misleading and lacks the correct information for the customer. Not only was I left with an order that I had to keep due to time constraints and safety for my 86 year old mother, but I ended up having to hire a locksmith to adjust the lock to fit what should have been a simple removal of the old lock and replace with the new. Not only were did we incur the cost of the lock, which was expected, but the additional $125 to modify the lock was completely an unexpected cost. I would suggest that your pictures and information reflect what is expected of what a customer orders as well as making your reps knowledgeable of the products. A complete overall of your website is definitely suggested. As a graphic designer who designs websites, these are common errors why clients lose customers because of inconsistencies that hurt their bottom line.

The safe is OK The safe is OK. The problem is I continually searched for Fire Rated safe and your company kept dropping safes into the results that are not fire rated. My fault I didn't check the final order before I hit purchase. Really annoying.

At first I received the wrong lock At first i received the wrong handed lock. I possibly put in the wrong part number but after I finally talked to someone with the company I was able to send the wrong lock back and they sent the correct one. It seemed to take a long time to get the correct lock back but i finally received it and installed it.

I placed an order on 1-11 & 4 days… I placed an order on 1-11 & 4 days later I still haven’t received a shipping confirmation. No holiday or weekend included. I have talked to customer service (very nice lady) & was told I would receive tracking information that day...still nothing. I emailed customer service & still no tracking information. I’m not pleased with the service I have received. You would think that when a customer buys a product they would get requested information in a timely manner.

Super competitive price Super competitive price. Chose 3 day shipping and got it by the end of the 1st day. Great email communication. Will definitely be back for future needs!