I called into sales I called into sales , described what door and application we had sent a photo and got out the right lock and strike the first time !

The order I received was different from… The order I received was different from what I paid for. The picture on the site describes the type of lock I was hoping to receive only to receive a different version of the deadbolt requiring key entry to both sides. Picture on site does not display that. The description is misleading and lacks the correct information for the customer. Not only was I left with an order that I had to keep due to time constraints and safety for my 86 year old mother, but I ended up having to hire a locksmith to adjust the lock to fit what should have been a simple removal of the old lock and replace with the new. Not only were did we incur the cost of the lock, which was expected, but the additional $125 to modify the lock was completely an unexpected cost. I would suggest that your pictures and information reflect what is expected of what a customer orders as well as making your reps knowledgeable of the products. A complete overall of your website is definitely suggested. As a graphic designer who designs websites, these are common errors why clients lose customers because of inconsistencies that hurt their bottom line.

buyer beware When I ordered my 1st lock I called because I was unsure which lock I needed. The sales person advised me which lock I needed. When I received the lock and installed it, it was not the correct lock. When I called back I was told I would need to purchase additional software in order to get that lock to work or purchase the correct lock and return the incorrect lock. So, I purchased another lock, returned the 1st lock that you told me to buy. My return was non-refundable because we had installed it! Even though nothing was wrong with it. So, I now have a $750 paperweight! Will never order from this company again.

Bad experience Ordered 4screws for Schlage Lock. Total cost of 10$. They were asking 200$ for shipping to Canada. Emailed them asking if possible to send by mail: never received any response from them. They don’t seem interested if you buy small items . So I got them screws elsewhere for a reasonable cost. This company is rated below 0 in my mind!!!

Not what I wanted, not what I ordered I ordered a plate with an oil rubbed bronze finish for my front door. The first plate I received had a stainless finish. I requested a return and refund which was denied. They tried to make it right by sending me a new plate in the finish I originally ordered. However, what they call oil rubbed bronze is just brown. It does not match any oil rubbed bronze finish on any merchandise at any store I have been to. Now I have two plates that do not match my hardware and that I cannot use. And I'm out $38.00. Frustrating and aggravating. What do I do with these?