No return of products No return of products. No possibility to return the goods at reasonable costs. Be carefull!

Customer Service, OSMO Lady shaver I bought the OSMO Lady shaver and waited quite some time for it to arrive. --- Side note, the delivery company OSMO cooperate with in Sweden is quite incompetent. They always 'cannot find my name on my address' and send my packages to a pick-up station instead. Which is quite weird because any other delivery services manage to. This means the package took longer to arrive than necessary. --- The shaver, when arrived, doesn't come with an addapter. Which is frustrating because they use a USB-A chord, which I have no adapter for. I searched on the website and can't see anywhere it informs one of the adapater not being provided with the product. I contacted OSMO chat customerservice and explained the dilemma. The service was good, when she realised my problem. I was reimbursed for the inconvenience which I appreciate. Anyway the 4-star is not for the shaver itself, since I haven't even tried it yet, but for the service I eventually got.

Effective! Great company to deal with. Queries answered straight away by a friendly and professional person. Lots of attachments supplied with the machine. Very well made. Works well.

There was a software glitch somewhere… There was a software glitch somewhere in the last of the wanting to pay for it. I'm 77, so I'm no geek, but it was an issue and I was able to wade through it and figure a work-around. That said, the write up on the critter cams was excellent and I appreciated all the tiny details because they are important. I can see that this family cares about what they are doing and I give my business to such entities (no matter where they are in the world) because people like you and those who work with you as a team, are to be supported and applauded

Contact centre info is not correct, hence no response When I eventually got through which took loads of emails and a certain amount of tenacity, I got a good response and the problem was sorted. But the email on the support site does not work.