Crap customer service, crap art Crap customer service, can't get in touch with anyone, then drew me dead dog as like some demonic dog and wanted to force me to accept the art

Don't buy here. Ordered on November 25th 2022 with Christmas delivery guarantee. Still waiting for it to arrive (18th of JANUARY 2023). After 1.5 months of waiting for it to ship, the shipping status of " parcel data received" has not changed for a week. Really bad customer service, no action, will only respond after a few days with false promises (got the promise twice that package would send within 3-5 business days). It's crazy, rude and just feels like a scam by now. The design I got was great, but I still have not received anything. The company has undertaken no action, compensation, anything. Just " We're sorry we would be upset too if we were you". They took on too many orders and are not taking any responsibility or offering anything near good service. Really really really disappointed.

SCAMMERS - avoid. Valentines order never received. Tracking number created, but nothing shipped. Followed up and they said it was an address error (lie). Claimed to have rectified it. Again, tracking number created but nothing shipped. Customer service is abysmal.

I've had more than 4 pieces made for me… I've had more than 4 pieces made for me from them, including mostly metal cards and a few canvases. They have all been very amazing and I still continue to get some when I can. I love every card I've gotten and the always respond pretty fast except maybe around holidays when the have mass orders. Overall I love these metal cards and will continue to get them

Guaranteed Christmas delivery was a failure Yeah so on December 6th, I paid them under the pretense of guaranteed delivery by Christmas. I understood the process: that once their artists have completed the art, they send it to you for approval, and if you choose to make alterations then it will delay the whole process by another 1-4 days. Okay, fair enough. So after I paid for guaranteed Christmas delivery, they sent me the art a couple days later. But the image was a dead link. I tried to "open image in new tab" but the new tab only showed some error text. So I informed them of this, asked them to try sending the art in a different format, and told them that it isn't really fair to delay the delivery process when they have sent me art that I simply can't view. A couple days later I was sent the art in .png format, which I was able to view. Okay, it looked good. So I approved it. Christmas came and went. Nothing. New Year's came and went. Nothing. It was January 8th when I finally received the pieces in the mail. The pieces themselves look good, the artists did a good job. The acrylic case for the card was rather scuffed up already upon arrival, which is somewhat disappointing. All in all, it's reasonably good art, but absolutely poor logistics.