Do NOT order from PokePetShop TLDR: Pretty sure it's all a scam. Probably should've googled them before spending 125$ CAD. I ordered a blanket and digital card on November 21st 2023 and they sent an "Order Confirmation" email followed by a "Thank you for your Purchase". The OC email stated it would take 12-17 business days to process the order. But the second email stated my "metal card" would be arriving soon, which I did not order. November 25th I get an email asking me to review the artwork, the link worked but the image was unavailable and couldn't be downloaded therefore be seen at all. So I didn't approve it or request revision, assuming it would affect the delivery date. I then received 2 more emails claiming I had "unused coupons" and trying to persuade me to order even more items, which tbh I start thinking this is all a bit suspicious... Finally, today (29/11/23) I receive yet another email but this time it's a second "review your artwork" so I opened the link thinking I may actually be able to see the artwork this time, but it was an entirely different order of SOMEONE ELSE'S PET. Now the site can't even be reached at all... So I'll be happy if I receive anything close to what I ordered. But I have to say, DO NOT ORDER FROM THEM!

SCAMMERS - avoid. Valentines order never received. Tracking number created, but nothing shipped. Followed up and they said it was an address error (lie). Claimed to have rectified it. Again, tracking number created but nothing shipped. Customer service is abysmal.

Guaranteed Christmas delivery was a failure Yeah so on December 6th, I paid them under the pretense of guaranteed delivery by Christmas. I understood the process: that once their artists have completed the art, they send it to you for approval, and if you choose to make alterations then it will delay the whole process by another 1-4 days. Okay, fair enough. So after I paid for guaranteed Christmas delivery, they sent me the art a couple days later. But the image was a dead link. I tried to "open image in new tab" but the new tab only showed some error text. So I informed them of this, asked them to try sending the art in a different format, and told them that it isn't really fair to delay the delivery process when they have sent me art that I simply can't view. A couple days later I was sent the art in .png format, which I was able to view. Okay, it looked good. So I approved it. Christmas came and went. Nothing. New Year's came and went. Nothing. It was January 8th when I finally received the pieces in the mail. The pieces themselves look good, the artists did a good job. The acrylic case for the card was rather scuffed up already upon arrival, which is somewhat disappointing. All in all, it's reasonably good art, but absolutely poor logistics.

It got here earlier to the day it… It got here earlier to the day it said!! It was just a fun new experience overall and I felt so welcomed by the business 😁

Reading all the reviews from last year… Reading all the reviews from last year and i don't know if this place was just having a bad year or what. I placed an order for a custom blanket on 12/10/23. Got an email to approve the design and received the product on 12/18/23. The blanket isn't the best quality in the world but I have no complaints and would definitely order from here again.