Scam Artists - Only received part of order - Never Responded to my Inquiries I only received part of my order, and all attempts to contact them (via email and finally out of desperation via their Facebook page) yielded no response (a canned auto-response email with "FAQs" does not count as a response). So they basically ripped me off. Note they do NOT have a phone number for contacting them anywhere on their website or their Facebook page, nor did the one email I received from a real person there (before I placed my order) contain a phone number. I was annoyed with their cheesey attempts to upsell at every opportunity - and had I noticed that they don't publish a phone number on their website, I never would have placed an order with these crooks. As for all the 5-star reviews, I can only guess that those people didn't have any issues with their order and didn't have to deal directly with this shady company. Sure they have a couple of helpful videos out on Youtube, but there are tons of videos watch, including many put out by legitimate honest people. So do your homework - like I didn't in this case - or better yet save yourself the hassle and avoid Garage Door Nation.

Made a bad situation right Had a shipping nightmare. Springs were taking much longer than they originally said. They communicated through every step. They ended up sending me the springs for free. I expected maybe a discount or and upgrade on springs. I think they did best possible job in a tough situation. I appreciate the communication and the refund and the free springs. Major props.

Excellent service and safe instructions make all the difference! Like many home-owners I called a local service company the first time my garage door failed. It did not take too long before it failed again, and I was looking at my second set of a broken torsion spring. Using the resources made available by Garage Door Nation I learned that I never had a well balanced door in the past. I followed the safety and installation videos and instructions to a T, and was able to easily convert to a two spring system with a perfectly balanced door. My garage door is extra wide, extra tall, insulated and heavy, and I am now upgrading my door with 7" rollers.

Saved $$ thanks to GarageDoorNation and … Saved $$ thanks to GarageDoorNation and I couldnt be happier with the service they provided. I have changed more than a few garage door torsion springs in my lifetime, so I know the difference in quality. You certainly get what you pay for! And with Garage Door Nation, I can say with 100% trust that these are the highest quality parts on the web. Anyone leaving a bad review must be a competitor. I even returned the ones from Amazon as I found out they were illegally using GarageDoorNation's name and were bad parts. My tip is to make sure you are ordering from garagedoornation's official website only.

After agreeing to cancel order they charged me for it and shipped it anyway I placed an order on garagedoornation.com at 9:30PM Nov. 19, 2018 for a torsion spring kit. The next morning I changed my mind and decided to have a local company fix the door. So I called Garage Door Nation and talked to Johnny, explained that I wanted to cancel the order and asked him to do so. He agreed to cancel it and said I should receive the credit in a few days. I then found a local company who came out that afternoon and fixed the door. The next morning I got an email from Garage Door Nation that the order had been shipped. I immediately called and talked to Johnny again and asked him why they had shipped the order after he had agreed to cancel it. He wouldn't let me talk and then abruptly told me he had other customers waiting and hung up. Obviously I am not a happy customer. By the way, the local company charged me a total of $259 installed with extra long life springs. I paid $179 for the spring kit from Garage Door Nation, so it would have only saved $80 for me to do the work myself, not hundreds like they claim.