After agreeing to cancel order they charged me for it and shipped it anyway I placed an order on garagedoornation.com at 9:30PM Nov. 19, 2018 for a torsion spring kit. The next morning I changed my mind and decided to have a local company fix the door. So I called Garage Door Nation and talked to Johnny, explained that I wanted to cancel the order and asked him to do so. He agreed to cancel it and said I should receive the credit in a few days. I then found a local company who came out that afternoon and fixed the door. The next morning I got an email from Garage Door Nation that the order had been shipped. I immediately called and talked to Johnny again and asked him why they had shipped the order after he had agreed to cancel it. He wouldn't let me talk and then abruptly told me he had other customers waiting and hung up. Obviously I am not a happy customer. By the way, the local company charged me a total of $259 installed with extra long life springs. I paid $179 for the spring kit from Garage Door Nation, so it would have only saved $80 for me to do the work myself, not hundreds like they claim.

I wish I would have seen these reviews first I wish I would have searched these reviews before ordering. I ordered from them because they were the only place that advertised converting from one spring to two, which is what I wanted to do. They had me send pictures and measurements. I even weighed the door. The kit came but the springs were not correct. They didn't even have the end cones on them! Who sends out garage door springs without the cones? Useless. Now, as with others have stated, they will not return my calls, emails or text messages. I ended up buying a single spring from elsewhere. So, I got a couple bearings and a couple cables along with two useless springs for $150. Plus, I had to spend another $75 on the single spring. I will not be recommending these guys to anyone.

Made a bad situation right Had a shipping nightmare. Springs were taking much longer than they originally said. They communicated through every step. They ended up sending me the springs for free. I expected maybe a discount or and upgrade on springs. I think they did best possible job in a tough situation. I appreciate the communication and the refund and the free springs. Major props.

Saved me money After my springs broke I got a quote for over 400$ for a garage door repair company to replace my torsion springs. I couldn't afford that at the time so I went looking for other options. I got the exact same springs that the local company was going to provide delivered with cables and winding bars for a little over 150$. Took me an hour to install so saved me over 200$.

BUYER BEWARE BUYER BEWARE: The web site is not sufficient to order correct springs and the inferior springs I received looked just like the two I needed to replace, but didn’t work (at any number on windings). BE WARNED: Their no-refund policy applies even when they select the springs you need based on correct measurements, and then their springs don't work. The company could have stood behind their product and web-site, and offer to provide at least a partial credit, but instead they chose to say no. $125 out the window and then they tried to scam me for more by offering a discount on another set. Yeah, right! It appears they will just continue to create unhappy customers unnecessarily until their reputation gets catches up with them.