Ordered a pump on November 11 Ordered a pump on November 11, 2022 Charged to my CC on the order date for delivery on November 23, 2022. Phones not working Chat not working e-mail no response. filed a dispute with amex for charges. Product never received. Dec 14, 2022

Absolutely great customer service Absolutely great customer service. Communication was prompt and clear, with constant updates in regards to changes with my order. Options were made available to me right away on how I would like to pursue with my order. Delivery was very fast, product was received in great condition, and was as described.

Untruths Told to Me at Purchase Time Was told the Prowler 920 was in stock *at the Sarasota store* and would ship immediately. It was delayed for a couple weeks, and, after contacting the company twice, when it showed up, I saw the return address as Texas. I don't appreciate being told untruths.

I attempted to buy a pump from another… I attempted to buy a pump from another pool supply company - even made The purchase. Then was told delivery would be between 1-3 months! Obviously I cancelled that order. My pool guy suggested the Defender 165. I searched and found you on line, ordered the pump, and received it in about 10 days! Awesome.

Product is fine Product is fine, arriving just today. Didn't expect to get it quickly except vendor shared shipping info early and then send to sit on the package as it was days after the shipping label was printed that it final was dropped off to/picked up by shipper. Then trust pilot requested feedback on product a week before delivery. So it seems something went awry with shipping.