Lumens' mistake, your problem Since November of 2022, I have purchased thousands of dollars worth of merchandise with this company. Everything seemed fine until they missed a crucial ship date. They didn't notify me and when I asked for their help to expedite shipping and help pay for those costs, they refused. I had to order the item from another vendor, pay more and pay for expedited shipping. Of course, I provide better service to my customers than Lumens does to me so I will eat those costs. Steer clear of this company. They have a 1.5-star rating for a reason.

I like the company I like the company, I have ordered a few things from them and everything has been fine with the exception of one open-box item I got that was damaged and I have yet to get a solution for that issue. Overall I find the customer care has been responsive and they do price match, unless its a discounted item which is alright. They have a good selection of lights ( I have never ordered any home decor items from them) Overall so far I haven't had any horrible issues and the shipping has always been pretty fast with all the lights I ordered so. I like to use the chat option on the website too which seems like a fast response vs the phone imo.

Poor Customer Service Never provided opportunity to order white glove service, series of boxes delivered on a pallet in my driveway on a rainy evening, no attempts at service recovery. Strongly recommend not ordering furniture through this website.

Scam company Scam company, do not order. No items stocked, 1 day processing takes a minimum of 4 days. Delivery is ridiculous. Customer service wait time is hours. Reviews aren’t real, they are from other sites as they don’t allow reviews. The worst experience, beware!

I wish I could leave negative stars I wish I could leave negative stars. I am a designer and used lumens for a project. the shipping is free but my client keeps receiving a bill from fed ex. have called lumens 3 times. one of the light fixtures was received with an arm broken. still have not received a refund. I have spent way too much time trying to make this right. will never order from again