I purchased pendant lighting for… I purchased pendant lighting for kitchen several years ago. The pendants were manufactured by Tech Lighting, sold by lumens. The three pendants have all failed multiple times and use expensive halogen bulbs at an extraordinary rate. I wrote a couple of reviews so others could be aware of the issues and expense involved with product. The reviews have never been published on website, only shows 4-5 ratings. Mine was a1.

Bad customer service Not sure about the quality of lights we ordered since we haven't seen them yet. Ordered more than 15 days ago and still not shipped. Contacted customer support and was told it's going to be shipped tomorrow and tomorrow came and go. Our lighting contractor could not wait that long for the lights and we had to use replacement for these. Terrible.

I wish I could leave negative stars I wish I could leave negative stars. I am a designer and used lumens for a project. the shipping is free but my client keeps receiving a bill from fed ex. have called lumens 3 times. one of the light fixtures was received with an arm broken. still have not received a refund. I have spent way too much time trying to make this right. will never order from again

Ordered a $2800 Artemide floor lamp… Ordered a $2800 Artemide floor lamp from Lumens. Lamp arrived pretty fast. Packaging heavily damaged but lamp seems fine. Noticed that a LED bulb was missing and notified Lumens. Checked twice since and getting same reply that the replacement ( not the accurate term since it was not supplied) is pending approval. The bulb is a $5 item and considering the price of the lamp they should send a messenger delivering the bulb. Would never order again from knowing how the ( don’t) take care of issues.

Professional services Professional services, Was well taken care of during my appointment time. Thank you!