High return fees This was second time ordering pendants for my second house. By the time the items arrived, I changed my mind. As soon as the 2 lights hit my doorstep I requested a return on the website. FYI, the 2 items were shrink wrapped together and sent to me as 1 package and 7lbs. After creating the return, I’m being charged $60 for return shipping and 2 separate return labels with 4lbs each. When I chatted with an agent, they informed me that the items Weight 3.65lbs and rounded up to 4lbs and not sure why the manufacturer would ship them 7lbs total and is there anything else they can help me with?! No effort to try to make a customer happier!

Scam company Scam company, do not order. No items stocked, 1 day processing takes a minimum of 4 days. Delivery is ridiculous. Customer service wait time is hours. Reviews aren’t real, they are from other sites as they don’t allow reviews. The worst experience, beware!

Returning Goods is a Nightmare It took six weeks to get my credit after 4 items were verifiably returned to LUMENS. First, only $2,000 was returned three weeks after received back to LUMENS after multiple phone calls. Then more phone calls and begging to get the $1000 balance 2 months after return initiated. Never will I ever order from LUMENS again. This company lost a very substantial customer. Caveat emptor. Not recommended.

Bad customer service Not sure about the quality of lights we ordered since we haven't seen them yet. Ordered more than 15 days ago and still not shipped. Contacted customer support and was told it's going to be shipped tomorrow and tomorrow came and go. Our lighting contractor could not wait that long for the lights and we had to use replacement for these. Terrible.

I wish I could leave negative stars I wish I could leave negative stars. I am a designer and used lumens for a project. the shipping is free but my client keeps receiving a bill from fed ex. have called lumens 3 times. one of the light fixtures was received with an arm broken. still have not received a refund. I have spent way too much time trying to make this right. will never order from again