Le Creuset kettle. I bought a Le Creuset kettle in May 2022, it started rusting and I could no longer use it. I emailed Le Creuset, they responded quickly and requested that I send them photographs of the kettle and provide further details. They replaced my kettle. Fantastic after care service.

Attention à la mention Garantie A Vie… Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

Faulty bakeware. Poor value for money Purchased a considerable number of items from the bakeware range. Springform tins after little use now rusting and lining coming away. As these are no longer safe to use I have disposed of them. I sent clear photos to Le Creuset Customer Service and was asked to return items for inspection when photos were perfectly clear. Not sure what has happened to Le Creuset - high price, poor value for money and customer service non existent. Years ago I had a faulty non stick frying pan which was replaced without question. I've made my last purchase with this company

Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

False advertising ‘free gift with purchase “ The website says ‘free gift with purchase’ among other statements such as ‘free shipping over $99’. When I received my order, there was no gift . What they said implies all purchases. That’s really sneaky and false advertising. Where’s my gift? I want to return. First time shopping with LC USA but I’m disappointed. I have 4 other pans and many other crockery in storage in europe and I got this to try and feel at home but I have never been so disappointed opening a box of a LC product 👎🏻 way to under-deliver. I should go to retail ombudsman over false advertising.