Communication from Le Crueset state no details of my claim can be found if they give me a contact I can supply info again Had contact with Le Creuset over the past three weeks with regard to a faulty stainless steel kettle. They take several days each time before a reply then ask for numerous photos which were supplied as requested. They ask me to try several remedies which I did without success then finally to return the product for further inspection without any supply of packaging to do so not to mention that I would be without a kettle for up to 10 days! When I explained that I have been unable to source a suitable container I was informed that I could visit my nearest store a two hour (minimum) round trip for inspection of the item but it was likely that this would be wear and tear and not under warranty. This is laughable as there are 2 adults only in the house and I am extremely meticulous in caring/cleaning without exception. Buyer beware of the warranty which is in my opinion a farce!

Fantastic Product Great Customer Service We purchased a Le Creuset Dutch Oven pot over 30 years ago and have several other Le Creuset products. This is our go to pot for soups, casseroles, stews etc. as we find that it produces the best results and best tasting food. After 30 plus years of using it, for some reason the enamel started to flake off the bottom. Please understand that we use this cooking pot weekly so it gets a workout. I phoned customer service and spoke to Tanya about what was happening. She said to send the pot to her, they paid for shipping so there was no cost to us. After they reviewed what was happening, the immediate response was to send us a brand new one, again at no charge. I can't say enough about the quality of the product, the way it cooks and the great customer service I received from Le Creuset. I would highly recommend their products and the level of service they provide. Ron Romano

Disappointed Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.

Leadership does not care about customers. Le Creuset Customer's. I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention. This is a genuine honest review.

Really disappointed and dissatisfied… Really disappointed and dissatisfied with their range Pots and pans no matter how careful i was to look after they just deteriorated and now rendered useless Had these about five years and would've expected these to have lasted longer Absolute waste of money Overrated very much indeed!