False warranty and lying reviews My husband and I were gifted a Dutch oven for our engagement party. I was browning meat in it and the enamel started chipping off. I submitted a ticket and was told I would not receive a replacement as there were 'signs of burning', which is not in line with the care and use requirements. What is the point of a cast iron Dutch oven that cannot be used to brown meat? For the price of the cookware and the fact it is a Dutch oven, it makes no sense for it to only able to be used for 'low to medium' cooking. I then wrote a review on the product, which was not put up due to it being negative. Ergo, they obviously only publish positive reviews on their site, giving a false impression of the product to their customers.

Le Crueset was instructed on where to… Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!

Do not purchase if based in Ireland Do not purchase from Lecreuset.ie if based in Ireland. I placed an order on November 21st and received a customs request for nearly €700 despite Le Creuset saying that no customs are payable!! I still have not received the goods 6 weeks later even after contacting their helpline and emailing numerous times. Avoid!!!

Attention à la mention Garantie A Vie… Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

False advertising ‘free gift with purchase “ The website says ‘free gift with purchase’ among other statements such as ‘free shipping over $99’. When I received my order, there was no gift . What they said implies all purchases. That’s really sneaky and false advertising. Where’s my gift? I want to return. First time shopping with LC USA but I’m disappointed. I have 4 other pans and many other crockery in storage in europe and I got this to try and feel at home but I have never been so disappointed opening a box of a LC product 👎🏻 way to under-deliver. I should go to retail ombudsman over false advertising.