Terrible customer service and a company… Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

Leadership does not care about customers. Le Creuset Customer's. I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention. This is a genuine honest review.

False advertising False advertising. Le Creuset Life time warranty my ass. Our very expensive pan doesn't heat evenly and everything sticks to the bottom. After 3 months of following manufactures seasoning instructions still no change. Contacted customer service this was there response. " please kindly note that we do not offer refunds on used items". My conclusion is maybe at one time they were good but now they are manufactured in China. Don't waste your money.

Fantastic Product Great Customer Service We purchased a Le Creuset Dutch Oven pot over 30 years ago and have several other Le Creuset products. This is our go to pot for soups, casseroles, stews etc. as we find that it produces the best results and best tasting food. After 30 plus years of using it, for some reason the enamel started to flake off the bottom. Please understand that we use this cooking pot weekly so it gets a workout. I phoned customer service and spoke to Tanya about what was happening. She said to send the pot to her, they paid for shipping so there was no cost to us. After they reviewed what was happening, the immediate response was to send us a brand new one, again at no charge. I can't say enough about the quality of the product, the way it cooks and the great customer service I received from Le Creuset. I would highly recommend their products and the level of service they provide. Ron Romano

Absolutely Horrid Customer Service. I've purchased two pans from them, both of which were replaced under warranty and both of which only lasted 6 months each. Never once used on high heat and always used with butter or oil. Only used on an electric samsung stovetop. For the price of the pans, the lifespan is not there and the customer service is absolutely abysmal. My most recent interaction with customer service confirmed... A) The rep "ADRIAN B" openly admitted Le Creuset uses toxic "Forever" chemicals on their pans. Took 3 emails to him to fish this information out of him. If you're looking to buy pans from them and are concerned with these toxic chemicals, so please look elsewhere. B) An abhorrent display of any centricity to the customer. This rep (same as above) accused me of using high heat on my pans...something I've never done!! I cook on low and cook simple things like fried eggs.