Do not purchase if based in Ireland Do not purchase from Lecreuset.ie if based in Ireland. I placed an order on November 21st and received a customs request for nearly €700 despite Le Creuset saying that no customs are payable!! I still have not received the goods 6 weeks later even after contacting their helpline and emailing numerous times. Avoid!!!

Absolutely Horrid Customer Service. I've purchased two pans from them, both of which were replaced under warranty and both of which only lasted 6 months each. Never once used on high heat and always used with butter or oil. Only used on an electric samsung stovetop. For the price of the pans, the lifespan is not there and the customer service is absolutely abysmal. My most recent interaction with customer service confirmed... A) The rep "ADRIAN B" openly admitted Le Creuset uses toxic "Forever" chemicals on their pans. Took 3 emails to him to fish this information out of him. If you're looking to buy pans from them and are concerned with these toxic chemicals, so please look elsewhere. B) An abhorrent display of any centricity to the customer. This rep (same as above) accused me of using high heat on my pans...something I've never done!! I cook on low and cook simple things like fried eggs.

Disappointed Disappointed! Order as Xmas gift for my family, that status haven’t change since I paid.. no updates on dispatch.. 2 weeks before is need it and still will not come ! So expensive and such a rubbish customer service. I have email they sent standard response that I have to wait up to 3 days for any contact ! Not helpful when you trying to revive your goods on time ! Wil not order online ever again from them.

Extraordinary Good service and quality Extraordinary Good service and quality! I have shopped several times and i have only good experiences. I have reached out for cleaningadvice when i accidentally burned some food in my iron pan and further product information than listed and they answer very helpful and polite. It is much more service than i expect and that makes me trust the company and will gladly shop again. I did one return because of a minor thing and that was no problem. Very Nice Customer service and high quality products. Easy delivery home on my door.

Attention à la mention Garantie A Vie… Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore. Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.