Worst worst customer service Worst worst customer service. First and foremost they sell items that are out of stock and this whole thing cost us thousands of dollars as we rent these out. I dont know the gentleman's name but good luck talking to him. He talks to you like an animal! DO NOT BUY, LOOK AT OTHER REVIEWS.

Awful experience I ordered a chandelier from ‘gallery chandeliers’ in 11/2019. I received in 12/2019. I hired an electrical company to install the heavy and large chandelier on my ceiling at my house. Once installed we all noticed that the chandelier they shipped looks different from the one I ordered online. I reported the matter to their sales associate named ‘Alex’ the rude sales associate raised his voice at me and gave me attitude. I was told that in fact they had shipped me the wrong item. I was also said they won’t cover my expense to remove it but I was more than welcome to ship it back. I paid $750 for installation and to remove it is another $750. Oh I must mention this: they offered $150 store credit. This company is unrealistic and very unprofessional based upon my experience.

We Finally Found It! We finally found a source for beautiful chandeliers at affordable prices. Our shipment was received well within the promised time frame. And even though some parts were broken, due to careless handling by the carrier i'm sure, customer service handled the complaint in a friendly and helpful manner. Replacement parts were received promptly.

This is the best company for chandeliers....... This is the best company for chandeliers , mine and yours. Outstanding customer service . This is my fourth chandelier from gallery and I'll come back for more . I'm always loosing crystals and they always replace , no question ask. Thank you guys at the sales and customer service ,out there in the market you do sell highest grade of product with least money . I'd need few more chandeliers in future and I'll definitely come back to you.

They are a complete fraud They are a complete fraud! Do trust the reviews. I regretted not trusting them. Ordered a chandelier in March. Constantly gave excuses of no stock but did not provide any proper communication. Said will refund but again making excuses before processing refund! Do not buy from them!