Bad Customer service Like a previous reviewer. I also received the wrong chandelier. It also had a blown lampholder that should have been picked up when they tested it. If they did test of course! There was no certificate of authenticity. They were very abrupt and absolutely no apology. Just said they would replace the lampholder and send some blue Crystals by post. It was also listed on their site at a different (cheaper) price than the one I paid. They made no comment to that! Also hidden in their terms and conditions it does say assembly is needed but doesn't make that clear in the description. It comes in tiny pieces and needs full assembly. Overall I wouldn't use them again. And would advise on finding another Company to deal with who do give Customer Service.

This is the best company for chandeliers....... This is the best company for chandeliers , mine and yours. Outstanding customer service . This is my fourth chandelier from gallery and I'll come back for more . I'm always loosing crystals and they always replace , no question ask. Thank you guys at the sales and customer service ,out there in the market you do sell highest grade of product with least money . I'd need few more chandeliers in future and I'll definitely come back to you.

Perfect service I had delivery of my order quickly- it was packaged securely which was a concern to me when I placed my order. My fears were totally unfounded. This was a gift, and the recipient LOVED it! The look can easily be changed by simply purchasing a set of different colored shades...brilliant! I would absolutely come here first when purchasing another light fixture. From start to finish, the service was outstanding.

They are a complete fraud They are a complete fraud! Do trust the reviews. I regretted not trusting them. Ordered a chandelier in March. Constantly gave excuses of no stock but did not provide any proper communication. Said will refund but again making excuses before processing refund! Do not buy from them!

Fraudsters Do not use this company. Complete Fraud! Ordered an expensive chandelier in November. It is now April. They charge your CC. Don’t provide any update. Don’t refund. They are complete frauds!