Pleased Spent a lot of time on-line looking for a match to our existing LVP. OnFloor had want we needed at a great price and very reasonable shipping rate. The communication from start to finish by email or phone was excellent! The backorder issue was getting a little frustrating but I understand still a common problem. The shipping carrier was equally very good, the emailing and phone communication was great!

First of all it was a seamless… First of all it was a seamless transaction and excellent communication. The product is well designed and constructed. Super tough aluminum. The design and color matched perfect the laminated floor bought at Home Depot. The item was well packed. Really love the product and will buy from them again.

Happy customer Happy with their products and the fact that shipping timelines are accurate. The threshold trim we bought took about a month to arrive, and while OnFlooring wasn't able to get me any updates on that because it was the manufacturer's shipping estimate, it did arrive in the timeframe originally given to me. If you want things quicker, order a month earlier. :)

Excellent customer service The transition strip was nothing like the color we ordered. It was supposed to be piano black (a solid black). We received a transition strip with white striations on black! We did not order the wrong color, we wanted 513 piano black as that is the color of our other, shorter transition strips as per the recommendation of Lucida Surfaces. OnFlooring contacted us and after submitting photos, they refunded our payment. Excellent customer service. Would recommend and use again if needed.

They were good in the warehouse buts… They were good in the warehouse buts it’s difficult to know where you should go or who to talk to when you get at location.