Frustrated
GBExcellent customer service The transition strip was nothing like the color we ordered. It was supposed to be piano black (a solid black). We received a transition strip with white striations on black! We did not order the wrong color, we wanted 513 piano black as that is the color of our other, shorter transition strips as per the recommendation of Lucida Surfaces. OnFlooring contacted us and after submitting photos, they refunded our payment. Excellent customer service. Would recommend and use again if needed.
Richard Grantham
GBMy order was shipped out in a very… My order was shipped out in a very timely manner. The packaging was excellent without any damage.
JB
GBI needed one more filler strip for my… I needed one more filler strip for my flooring. Ordering online was efficient and shipping was quick. Would definitely order from them again!
Jennifer Daugherty
GBCustomer Service! Your prices were better than I found locally. I had an issue when ordering and called customer service and an actual person answered the phone, I could understand him, and he helped me fix the issue! We got our entire order, it was correct, and not damaged. Sadly, this is rare, and I was so happy this was an easy purchase. Plus, the floor looks GREAT!!
daniel freeman
GBgood selection and price. I was really happy to find a wide variety of transition choices for my new laminate floor. The local retailers did not have much selection, and they were not long enough for my kitchen to living room opening. The product was well packed for shipping, and came within a week.