I received a very fair price I received a very fair price, open box, and through no fault of their own, FedEx lost it as it arrived to my town. But Hugo and their customer service stayed on top of it and followed it back out found me another open box fan and made it work out.

The quality of the fan is top notch by… The quality of the fan is top notch by far, it was quite challenging to install believe it or not because of the electrical shroud that connects to the ceiling plate it’s simply not deep enough. The round donut and the square transformer had to be in an exact location and even then it was very tight. I’m having trouble with the remote I’ve got to hold it 12” away for it to work. Love the fan though well built and quiet.

Absolutely amazing! Absolutely amazing!! I ordered a downrod and a wiring harness not knowing that the downrod already had the harness in it. Customer service contacted me via email and text message to let me know I had ordered something I did not need and then they, with my agreement, canceled the harness I did not need and promptly refunded me for the part I did not need!! Love the service

Bought a down rod Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.

Great Product - Fantastic Customer Service Purchased two super quiet Explorer outdoor smart fans. Customer service was able to quickly provide longer down rods to accommodate my sloped pavilion ceiling. Both fans werer easily synced to run from one remote.