Nice fans but make sure you get the new version I purchased 2 fans from Trifecte Home on Amazon. One was received on time and the other was delayed and eventually lost in transit. Reordered, and the second finally arrived 8 days later. Although they were the same model, there were 2 different designs where the electrical cable running through the down rod were different setup. I had to get their customer service to send the 4 bolts that were missing from the package. This took about 8 business days to receive and finally installed. The newer version fan is certainly better.

I received a very fair price I received a very fair price, open box, and through no fault of their own, FedEx lost it as it arrived to my town. But Hugo and their customer service stayed on top of it and followed it back out found me another open box fan and made it work out.

Bought a down rod Bought a down rod, No instructions and no apparent capability with said fan then no return when item wasn’t used. I was charged me an operations fee deducted from my refund because it wasn’t a quality issue when I would have happily returned it. Just a Buyer beware….after their response I did not receive the correct credit….I paid $41.90 and received a credit of $27.69 so they charged me $14.21 operations fee. Really? You say to cover reshipping but told me not to return it so there is no return shipping. I would not consider this a resolution.

Fast ship Fast ship. Days in still and simple installation guide. Although the instructions skipped a step. Need ti review the manual..

Great Product - Fantastic Customer Service Purchased two super quiet Explorer outdoor smart fans. Customer service was able to quickly provide longer down rods to accommodate my sloped pavilion ceiling. Both fans werer easily synced to run from one remote.