Cove Home Security - Exceptional Home Security Company I absolutely love everything about Cove. I have their first gen security system and wanted to upgrade to their newest equipment. So I went on their website and chatted with Edison. He got me hooked up with everything I needed, on top of everything I wanted. He went through my whole account, made sure everything was, and then was able to give me a 30% discount off of everything. So yeah, why wouldn't you like Cove? Good prices, nice incentives, and exceptional customer service. So if you need a very nice home security system with fast response times, give Cove a call, you will NOT be disappointed!!!

Good reliable system I installed my system 1 year ago. It arrived timely after ordering. Installation was easy. It has operated very well. We have frequent power outages & the system alerts us to those plus when the power comes back on. I had one door sensor fail after I replaced a battery (kept saying the cover wasn’t on). The customer service person was fantastic to work with and I had a new sensor in about a week. Id definitely recommend this system to others.

Indoor camera stopped working My indoor camera recently started to lot work multiples times and when I called the customer service associate immediately offered to send a replacement. It was hassle free and easy. The customer service was Great!

Cancellation is a Hassle! I had to call 3 separate days to attempt to cancel my account because every time I called the agent would supposedly be "unable to charge my debit card for the remaining equipment balance". All the while I'M STILL GETTING CHARGED ON THAT SAME CARD MONTHLY FOR A SYSTEM I'M NO LONGER USING! Funny how your system only had an issue processing my payment when I wanted to cancel and not for my monthly payments. I end up giving them a different card to use and it finally works. Great, now I think I'm finally able to put this awful company behind me. NOPE. Now I find out I have to pay yet another upcoming monthly payment because of your B.S. "30 Day Cancellation Window". This company will bleed you like a stuck pig for every dime you have if you're trying to cancel. Go with a company with better policies and customer service. After all the system and sensors are the same anywhere you go! Find a company that sets themselves apart with how they treat you and the policies they enforce. COVE WILL TREAT YOU LIKE AN ATM.

misleading and doesn't keep their word I filed a review a month ago stating that Cove Smart, on their website misleads people concerning their specials. I also also complained that they don't publish their support email on the website which makes it difficult to contact someone in management if you have a problem and their phone support is not adequate. Last but not least after I received their email address they indicated that I needed to supply my security pin for them to answer my question. I explained asking people to provide them with their security pin number over email is not secure. After filling the complaints I received a telephone call from a cove smart representative. During the conversation the representative promised me they would clarify their offers on the website, add their support email to their website, and they would fix my alarm certificate. At the end of the conversation the representative asked me if I would be kind enough to remove my trust pilot and better Business bureau complaints. I removed the complaints that evening. It is a month later and cove smart has not done a single thing that they've promised. Their equipment is easy to install, but a lot of the documentation of the website does not match the equipment that you're sold. I don't have the timer patience to continue arguing with them so I'm going to keep the alarm system, but I'm certain if I've had this experience so have others. I'm not certain that I would recommend this company.