Dishonest deceitful company Dishonest deceitful company. They pretended they had an arbritration department and even gave me a fake nonexistent email. They lied on so many occasions while verbally changing and misquoting the contract in order to get more money. For example, we paid over $3k for new product, but they tried to tell us we bought used and their fore no warranty. Tried to sell us a warranty which required us to reactivate our monitoring. Come to find out they never deactivated our service after requesting. 15+ times they told me a manager will call me, but they never do. Also, constantly bill us for installs, upgrades and services they offered for free. And then they will argue about it. I turned off autopay u til a manager calls me. They decided they could charge without my permission so I had to delete my card on our app. Unbelievably dishonest and crooked!

My entire process was deceptive My entire process was deceptive. I was excited to begin selling Vivint, but prior to selling I ALWAYS purchase to experience the product and ensure I’m being honest with clients. I signed up for Vivint right away and was excited. I was pushed through a process and given promotional items! The sales person started they would do a soft credit check to see if I “qualified for the service”. I was advised that my payment would be right under $50 monthly and that was the only information I was given. I had no idea and was not advised I would be taking on additional debt through Fortiva. What’s worse is I had a friend sign up and didn’t know about the Fortiva account until the payment was late and it was too late to cancel. I’m not stuck in a contract with a system I use intermittently at best and a line of credit above $2500. customer Service wouldn’t even let me pick a payment due date. Just get a Ring camera and call it a day.

Thank you for your help I really… Thank you for your help I really appreciate very your help with the installation of the thermostat Cut and shoot Nelson thanks

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Equipment worked as expected and any… Equipment worked as expected and any updates were easy to implement. Customer support is great. Whenever there was a need for Customer support, they were responsive and patient until issue was resolved.