Originally I had posted a negative… Originally I had posted a negative review and for good reason. But, since that review the matter has been cleared up and I am thankful for the assistance from two very special, professional employees. This has revived my faith in courtesy and those who take their customers and their reviews serious. Its not always about selling a service or product but keeping your customers happy and owing up to the services that were promised. Thank you to you both, you know who you are and you both deserve a raise, a good job and more. Sincerely Aaron US Marine Ret.

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

I had a false alarm and it was canceled… I had a false alarm and it was canceled immediately without having to make any additional calls or notifications...very convenient.

My entire process was deceptive My entire process was deceptive. I was excited to begin selling Vivint, but prior to selling I ALWAYS purchase to experience the product and ensure I’m being honest with clients. I signed up for Vivint right away and was excited. I was pushed through a process and given promotional items! The sales person started they would do a soft credit check to see if I “qualified for the service”. I was advised that my payment would be right under $50 monthly and that was the only information I was given. I had no idea and was not advised I would be taking on additional debt through Fortiva. What’s worse is I had a friend sign up and didn’t know about the Fortiva account until the payment was late and it was too late to cancel. I’m not stuck in a contract with a system I use intermittently at best and a line of credit above $2500. customer Service wouldn’t even let me pick a payment due date. Just get a Ring camera and call it a day.

Awareness tool! We love being able to view who is at our property (BnB). It’s perfect as we are nearby and can quickly run over if necessary!