We constantly have issues with the… We constantly have issues with the camera going offline. When everything works its great. But I feel like this shouldn't be a problem.

Originally I had posted a negative… Originally I had posted a negative review and for good reason. But, since that review the matter has been cleared up and I am thankful for the assistance from two very special, professional employees. This has revived my faith in courtesy and those who take their customers and their reviews serious. Its not always about selling a service or product but keeping your customers happy and owing up to the services that were promised. Thank you to you both, you know who you are and you both deserve a raise, a good job and more. Sincerely Aaron US Marine Ret.

My entire process was deceptive My entire process was deceptive. I was excited to begin selling Vivint, but prior to selling I ALWAYS purchase to experience the product and ensure I’m being honest with clients. I signed up for Vivint right away and was excited. I was pushed through a process and given promotional items! The sales person started they would do a soft credit check to see if I “qualified for the service”. I was advised that my payment would be right under $50 monthly and that was the only information I was given. I had no idea and was not advised I would be taking on additional debt through Fortiva. What’s worse is I had a friend sign up and didn’t know about the Fortiva account until the payment was late and it was too late to cancel. I’m not stuck in a contract with a system I use intermittently at best and a line of credit above $2500. customer Service wouldn’t even let me pick a payment due date. Just get a Ring camera and call it a day.

Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.

Helping hand The help I got with support late at night when I had sensors not working I got help with no hesitation. Help me figure through video phone explanation. Great thank you Vivint team.