We constantly have issues with the… We constantly have issues with the camera going offline. When everything works its great. But I feel like this shouldn't be a problem.

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Trouble from the start. We are underwhelmed with the system we purchased from Vivint. I have had to contact their help desk multiple times due to hardware failure. We’ve only had the system a month. They expect you to stay on the phone trouble shooting their problem. They were polite and courteous. The installation guy, Joshua, knew his stuff. The first sensor in our system went offline before they were through installing it. I regret our decision.

Thank you for your help I really… Thank you for your help I really appreciate very your help with the installation of the thermostat Cut and shoot Nelson thanks

Awareness tool! We love being able to view who is at our property (BnB). It’s perfect as we are nearby and can quickly run over if necessary!