Canceling is a pain Canceling is a pain. I followed their process. They require an email to their documents email address. I did that on Feb 9, but they still charged my credit card in March. I disputed the charge. Vivint's reply to credit card company was my account was still active and the charge is valid. I called on 4/22/24. I was told the cancelation is pending even though everything was in order and it should have been canceled. I was told it will take another 3 to 5 business to get the cancelation processed and to wait until I get an email verifying such before i call back.

Terrible customer service I’ve wrote 3 emails to company about problems with my devices and app only for them to initially show concern with nothing back for over a month. Before this, I was having technical difficulties that no one in IT could figure out after hours on the phone. Luckily I was able to combine information that 3 different employees told me to get my issues resolved. For the amount of issues I’ve had with little to no help from the company versus what I pay, not worth it.

Beware terrible customer service! Beware, this company provides terrible service. My husband and I had hard wired cameras installed along with the control screen in our home, we paid extra to be able to review past videos and download clips. The quality of the cameras is worse than the current Ring cameras we installed and after several calls and resets we could never get the rewind function to work correctly. Ultimately we opted to cancel our service which beware is a task in itself, when calling you always get someone who hardly speaks English and sounds like they are countries away. We had to pay off our crap equipment over $1,000 to fulfill the contract before we could cancel. We called on 4/2/24 and sent email requesting cancellation like requested and are still be billed today for May. They have been awful to work with and their service was not good overall.

Great Security This company is keeping my home safe. Having this security gives me comfort at night and when I'm away that's indescribable. Thank you Vivint for doing a great job.

Dishonest deceitful company Dishonest deceitful company. They pretended they had an arbritration department and even gave me a fake nonexistent email. They lied on so many occasions while verbally changing and misquoting the contract in order to get more money. For example, we paid over $3k for new product, but they tried to tell us we bought used and their fore no warranty. Tried to sell us a warranty which required us to reactivate our monitoring. Come to find out they never deactivated our service after requesting. 15+ times they told me a manager will call me, but they never do. Also, constantly bill us for installs, upgrades and services they offered for free. And then they will argue about it. I turned off autopay u til a manager calls me. They decided they could charge without my permission so I had to delete my card on our app. Unbelievably dishonest and crooked!