AlarmGrid has amazing customer service… AlarmGrid has amazing customer service with prompt response times. Complete opposite of ADT. My agent was Brandon, and he was very thorough and helpful through the entire process. He stuck with me until we got my panel online and working. Very glad to be an alarmgrid customer.

Alarm.com SEM - Convert an old system to ADC This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

A+ support from Julia Ross & Nicholas Fuller Emailed both Julia Ross and Nicholas Fuller with some questions regarding the Resideo LTEM-Px AlarmNet Dual-Path Communicator. They were both very prompt in responding to my questions and obviously very knowledgeable as well. I have purchased equipment from Alarm Grid as a homeowner and have been treated with respect and knowledgeable support each time I have contacted them. I would definitely recommend Alarm Grid and their helpful and knowledgeable support staff for all your alarm system needs

New customer Programming and Set-up New customer programming and set up by AlarmGrid was excellent. They got my Vista 20P alarm system and LTE Communicator online and operating with TC 2.0 with a basic monitoring plan which is what I wanted. Brandon handled the task front to back. There were a few challenges that he addressed with patience and professionalism. Up on TC 2.0 and it is operating flawlessly thanks to the efforts of Brandon with my new account and all the necessary set up. Highly recommend AlarmGrid for self monitoring with the TC 2.0 tool.

Amazing customer support Amazing customer support. Especially technical with troubleshooting issues or making improvements to the system. I've worked with Darrel K multiple times and always get my issues resolved!