I purchased the Mission 4 rifle Make sure that you follow the manufacturers storing instructions for the Mission 4 rifle. It is different than the pistol. Incorrect storage will result in drainage of the CO2 cartridge.

I have just received a new gun and… I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.

I had an issue with a purchase I made… I had an issue with a purchase I made at Byrna. The representative who assisted me guided me through the process of returning the items I purchased erroneously. I appreciate this because I have been burned by other on line vendors return policies. The representative was well informed, courteous, and displayed an actual willingness and enthusiasm to help me with my problem. Thank you Byrna customer service!

Byrna is FANTASTIC! Byrna is FANTASTIC! Not only do they make a quality product - they stand behind their products and customers! We had a slight issue with our Byrna target we purchased, and after reaching out they resolved it (Maria, in particular!) quickly. Much appreciated, Byrna!

Contacted their customer support… Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.