Byrna shots and roll! I just loved my new "toy" and want to thank everybody "behind" this great safety idea especially to Maria Dutt at Byrna Customer Service for making this amazing product even better than it's already is. Sincerely, Sylvio da Cunha

Contacted their customer support… Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.

UPS delivered my Byrna to the wrong… UPS delivered my Byrna to the wrong address. Byrna customer service was alerted and immediately put in a replacement order while waiting to see if i could find my original order. Byrna’s prompt response gave me a wonderful feeling that someone there was looking after me and actually cared. Cudos to Byrna and Maria for coming to the rescue.

Maria was very helpful and patient Maria was very helpful and patient. When I was unable to make the promo discount apply to my on line order she took the time to take my order over the phone. She also advised me of some product details that I did not see on the website. When I provided some feedback about product specifications I saw on the Glenn Beck promo page that did not match the product specifications for the SD launcher device on the generic Byrna website she said she appreciated the observation and would pass that information along to others in your company. My call today was a very pleasant change from what is typically a frustrating customer service experience with most other businesses. Maria definitely puts the service in customer service. I attempted to submit my review and have to sign up Trustpilot, (whatever that is), to submit my review. This make the whole process of submitting a review revert back to the typical nonsense that accompanies most on line interactions. If I didn't want to provide a positive review for exceptional service, I would have just stopped the whole process at this point.

Compliments to the customer service… Compliments to the customer service department, Maria in particular. An item had been left out of my order and she promptly handled it. However, when I received the wrong item I had to contact her for the second time. She apologized and once again quickly helped me. She was polite and professional with her service.