Ackerman Service Trouble call for flashing light on 5G Bridge and 103 comm code. Service tech arrived on time, was professional and personable. Working with someone via phone the problem was not corrected. Told it was a system problem which might require panel replacement. When the tech left I noticed the audible alarms or messages were not working. Called and was instructed on how to reconnect the speaker.So question is what are the next steps. Is system protection at 100%with no delay in alarm response?

Took way too long to get this… Took way too long to get this appointment set up due to issues w understanding your peoples English. I called back several times. Finally Mark (American/English speaking) did a call w/me & we walked through CO issues. He set up an appointment & Gentleman came & was out of there w/in 15 mins.

My alarm keypad problem turned out to be a false alarm. The technician showed up on time after making his "30 minutes out call". I explained my problem with the key pad on my alarm box. He did some diagnostics and we did some test runs and ultimately we decided that there was nothing wrong with the keypad. He was polite and informative.

Extremely professional Mr. Robert Kirkland, our installer/service person was Great! He was professional, courteous, funny and transparent. He was on time and explained everything to us thoroughly. He tested our equipment to make sure everything worked and we understood alarm system. We appreciate the professionalism of your staff that we have interacted with. We look forward to many years as customers with Ackermann.

Consultant Anthony Hardy I cannot say enough good things about Ackerman's Consultant Anthony Hardy. His manner and professionalism was above what was expected. He explained everything thoroughly with us to our understanding. Ackerman's needs more people like Anthony. Thank you.