The order process was smooth but no follow-ups on the order. The order process was smooth. I liked the option to pay after the fulfillment of the order. However, there was no follow-up communication or update on the order. The website looks suspicious. Order with caution.

Very user friendly website Very user friendly website. Loved the option to order per box or by square foot. Lots of flooring options with detailed descriptions

Happy to find floor tile that was… Happy to find floor tile that was discontinued by Home Depot here, shipping a little high but a least I have replacement tile for damaged spots.

If I could select 0 stars I would If I could select 0 I would. Placed order 1/30/24. Acknowledged by email 1/30/24. No shipping email by 2/9/24. CS says they respond to emails in 4-5 hours. No. Automated reply in 4 hours saying real response in 4-5 business days. Didn't happen. Called 2/8, informed hold time 95 minutes before it disconnected. Called back. Robot said record a message, then disconnected before I could. Called back. Robot said I could leave a message, or for faster response send an email. Funny. Called back 2/9. Actual person with limited English said item may ship on 2/20 or 2/21. Cancelled order. Got an email saying allow up to 7 business days to cancel the order. Never again.

I'm a first time customer very happy… I'm a first time customer very happy with the website and all the products that you offer I was able to get my questions answered immediately so great first impression.