Ordered the blinds but needed different… Ordered the blinds but needed different sort of clamps than what came in the box since the blinds need to be held from the sides ; not the top. Called customer service and they sent a new set of clamps. Took a long time for it to arrive but it’s all just fine.

Nice blinds Very happy with order. Initially told blinds would not arrive until September. However, they arrived within about two weeks. Nice surprise!! Sturdy and easy to install. Only complaint is the sample I received is different from the actual blind. Actual blinds have solid slats but the sample has faux wood grain. Prefer the faux wood grain but still happy with the blinds overall.

Will NOT buy from again Ordered 2 blinds, cost $750. Received in reasonable time. Correct brackets, were not in the package. Called for replacements. Told would be 7-10 days, which I felt was ridiculous for them to not be quicker on getting correct pieces to me. Agent states, everything comes from Mexico, and has to go thru customs. Small part, and how do you not get such a simple basic part, correctly in the package. If blinds were for a client, would cost me $$, as well as create an unhappy customer, I would have to deal with. Fast forward couple days, receive an email that my parts order is being processed (not shipped), and allow 3 weeks for delivery. “3 WEEKS”. No email, no chat (says 8AM - 11-PM, but never any agents available). Only option is to call, and get no satisfaction.

Great quality custom product Great quality, custom product! We are repeat customers and had purchased blinds for our previous home as well. Our order arrived quickly… my only feedback is that the order was delivered in multiple packages on different days, so it was confusing to confirm we had gotten everything. But otherwise a great experience.

Blind was fine, delivery not. Blind was fine. DHL delivery was not. Frequent notices came back as Package on Hold, or Exception, with no explanation why. Delivery was overdue by one week per DHL website even though package was at the local warehouse.