No support for inferior product once it breaks They're product broke after 3 year warranty is up and they won't support with replacement parts even if I offer to pay. They tell you to look at fixmyblinds.com. This site doesn't have the parts for a self lifting roman shade with no chord. I paid $400 and they recommend I purchase another one from them after 4 years and cannot send out replacement parts. WHy in the world do they think they will ever get repeat business. What is the point? Horrible business model.

Horrible communication, useless hardware, very long ship time Ordered blind on November 5 but did not receive it until December 21–7 weeks. I was promised a 3-week delivery date. I called on week 4 and was told item would be shipped immediately. No shipping updates-nor explanation. Hardware for blinds was useless and I had to replace it. Mediocre quality

Packaged well Packaged well, items arrived in perfect condition.

Blind was fine, delivery not. Blind was fine. DHL delivery was not. Frequent notices came back as Package on Hold, or Exception, with no explanation why. Delivery was overdue by one week per DHL website even though package was at the local warehouse.

Quality custom made products I liked that i could get free samples. The online ordering was easy and the blinds actually arrived sooner than expected. The blinds look great. I expect to make further purchases here.