Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

Absolutely the best!! I've been with Alarm.com for many years. Started with the old Concord panel. You have always been there for me in advising on new products, helping with install, setting up the system, and parts support. Customer service is always courteous and professional AND most of all technically proficient! Love you guys!!

Unreliable Alarm System … This has to be the most unreliable system that I have owned. I purchased the Alarm.com system through AAA Smart home approximately 15 months ago. I have spoken to support which has not been any support at all, and I’m finally fed up and changing. The cameras rarely work and the troubleshooting feature doesn’t do much either. Avoid and explore or systems. Make sure that whatever system that you purchase is not supported by Alarm.com

Alarm.com saved my house & my dogsminutes Nobody was home when my house caught on fire in my son's room. However, the smoke detector in his room went off. The smoke detector was tied into my Alarm.com system. The Alarm.com system automatically alerted the local fire department even though the alarm system was off at the time. The fire department arrived within 5 minutes. They said the house was minutes away from being fully engulfed. I'm so thankful for my Alarm.com system. It saved my house and my 3 dogs who were all inside. I shudder to think what might have happened if my son was in his room or if I didn't have the system in place. Thank you!!

My company and my customers love alarm.com I am an Alarm.com dealer and love the services and equipment. The bad reviews I saw are from End Users that obviously picked the wrong Alarm company to handle their services. All of my customers love the equipment and services. I am currently switching all customers to this service and away from Honeywell service. ADC is a much better platform for both customers and dealers. If you have problems, get a better ADC dealer.