I have alarm.com systems in both my… I have alarm.com systems in both my Florida and lake house residences. I feel very confident in the security monitoring coverage at both locations. I can’t say enough in support of Alarm.com and if allowed I would give more than 5 stars ratings

Best Connected Home Technology Available After being a frustrated ADT customer for years, I switched to Alarm.com's technology solution about two years ago and couldn't be happier. I now use (and get value) from my system throughout the entire day - having lights come on before I come downstairs, getting alerts to my phone when our nanny takes our kids to the park and even alerts at night when I forget to close the garage door. The system always let's me know what's going on at my house and makes traveling a lot easier because I know my family is safe inside and protected by a professionally monitored service. The mobile app is awesome and really easy to use. I totally recommend this for anyone who is looking for smart home technology.

Caution If Using Alarm.com A word of caution to those intending to use Alarm.com or continue using there services. Despite many efforts to portray the company as customer service focused it is apparent that they use there service providers as shields between them and the end users. As a case in point in Australia they use the 3g network to allow app communication with the home system and the 3g system is being shutdown in 2024. Alarm.com is charging through their service provider over $800 AUD to move to a 4g system. I tried to discuss this with Alarm.com but they continually feed you back to their service provider and refuse to engage with the end customer. I also found out that Alarm.com suggested in strong terms to the service provider that they should find an economic solution with me or they would suggest I go to another Alarm.com provider. This attitude shows a complete disregard for normal business, except for some rather “sharp” business practice that I would not expect from a global company. It should also be noted that standard 4g communications modules cost in the range of $20 AUD to $250 AUD. The Alarm.com cost looks to be excessive or just plain profiteering. Update: Well I received feedback from alarm.com where they again “threw” my service provider under the bus. They stated that they do not control the pricing except that the module comes from them. The service provider is installing at zero cost so the only person profiteering is alarm.com. If this is the model they want to pursue then they need to remove any reference to “customer service” from their website. As always they only give an email contact for them to facilitate contact with the service provider.

The real problem I’ve read four of the poorly rated reviews and it sounds like the majority of people are upset with a company that installed it and the customer service they provide. alarm.com sells the equipment to the company that installs it they’re not responsible for the installation. I find as a tech they provided great support for their products and often (not always) the issue is due to improper installation not faulty equipment. I will agree the doorbell has some issues.

Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!