Absurd Policies I tried to cancel GHS security over the phone with customer service, the policy wouldn't allow an over the phone cancellation or an online cancellation. I would have to type up a letter (before 30 days of contract end) and mail it saying that I didn't want the services anymore. Clearly trying to make it hard as possible to cancel or force someone into renewing their service. Very scammy way to run a business. Do not recommend!

Poor Customer Service Company is elusive when trying to cancel service. Apparently, no one can help you to do this, but instead they tell you a representative will call you within the next 72 hours. No one calls and one has to call back, only to be told the same with repetitive, "we're sorry" "I know this is frustrating" "I apologize" and really doing nothing!!!???

I sent a cancellation hand written… I sent a cancellation hand written letter to their company on behalf of my mother inlaw also the signatory but this company still continues to charge us monthly for the service that we dont even use or cannot access because we already have an ADT system at our house. Ripoff company.

Shady, sneaky, business practices Back in 2018 a technician was sent out to check my alarm panel to make sure it was working properly. When he finished I had to e-sign his form verifying that he checked my panel. He said I would get an email copy. That email copy was an extended contract my husband and I never saw or agreed to. When I called customer service to complain about it, it was a waste of time and we have been stuck in this contract for two and a half years. Sence they want you to cancel in writing 30 days in advance, I will send it 60 days in advance certified mail, return receipt requested. This is a shady company with terrible business practices. If they have to trick you into a contract instead of presenting it to you and letting you decide what you want to do, this is a company I don't want to deal with and wouldn't recommend to my worst enemy.

We have had GHS since February 2018 We have had GHS since February 2018. The service is good, customer service when you can reach them is great. They have certain operational hours, so you don't have someone live to speak with 24/7 if there is a technical issue with equipment. However as far as being able to secure home and feel safe, they are great and response time is awesome.